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處理沖突的8個(gè)小訣竅中英譯文
8 Secrets People Good At Mastering Conflicts Never Told You
Mastering conflicts is a skill that sets leaders and successful managers apart from their peers. The art of resolving conflict in a professional and productive manner are able to get big projects done, keep customers happy, and get ahead. When you know how to effectively handle conflict, both your personal and professional life benefit. The ability to handle conflict has a massive impact on your success and your emotional intelligence.
處理沖突是一項(xiàng)能把領(lǐng)導(dǎo)和成功的管理者與他們的同齡人區(qū)分開的技能。以專業(yè)的和富有成效的方式來解決沖突的這種藝術(shù)可以做完大型項(xiàng)目，讓客戶滿意，從而獲得未來。當(dāng)你知道如何有效地處理沖突時(shí)，你的個(gè)人生活和職業(yè)生活都會(huì)獲益匪淺。處理沖突的能力對(duì)你的成功和你的情智會(huì)有很大的影響。
1.They Know How To Recognize Conflict
他們知道該怎樣認(rèn)識(shí)沖突
Identifying conflict in the workplace and other settings is the first key to mastering it effectively. Ignoring conflicts is rarely helpful. Different people and organizations manifest conflict in different ways and it takes time to learn about these points. For example, conflict in a process driven company may look like slowed decision making and silences. In contrast, conflict at a rapidly growing startup company may involve shouting matches (and more!). Learning to identify conflict is what makes certain people stand out at conflict resolution.
在工作場(chǎng)所和其它環(huán)境下定義沖突是有效處理沖突的第一個(gè)關(guān)鍵。忽略沖突的話很少會(huì)有用。不同的人和組織以不同的方式表現(xiàn)出不同的沖突，需要時(shí)間去了解這些點(diǎn)。例如，在一個(gè)以流程為導(dǎo)向的公司發(fā)生的沖突可能看上去就像是緩慢的決策和沉默。相比之下，在一個(gè)快速發(fā)展的新興公司發(fā)生的沖突可能會(huì)涉及到爭(zhēng)吵（甚至更激烈�。�。學(xué)會(huì)辨別沖突是一些人能夠出色地解決沖突的原因。
2.They Work Through Conflict As An Opportunity
他們把沖突當(dāng)作機(jī)會(huì)來解決
Successful people know that conflict presents both challenge and opportunity. For example, if a sales professional solves a problem posed by a customer then the customer is much more likely to buy again. Keeping the potential for growth in mind is a great way to motivate yourself to work through conflict.
成功人士知道沖突既代表著挑戰(zhàn)，也代表著沖突。例如，如果銷售人員解決了顧客提出的問題，那么這個(gè)顧客會(huì)更可能再次購(gòu)買他的產(chǎn)品。牢記成長(zhǎng)潛力是一個(gè)很好的激勵(lì)你解決沖突的辦法。
3.They Read Body Language Effectively
他們能夠有效地閱讀肢體語(yǔ)言。
Reading body language is a key skill needed to handle conflict effectively. For example, communication expert Vanessa Van Edwards explains that you can predict who will get punched in the face by reading body language. You may not realize that you already assess body language on a regular basis! Pay more attention to it and you’ll see just how much you notice in every situation, including conflict.
閱讀肢體語(yǔ)言是一個(gè)需要掌握的有效處理沖突的關(guān)鍵技能。例如，交流專家凡妮莎·愛德華茲解釋道,你可以通過閱讀臉部的肢體語(yǔ)言看出誰(shuí)將會(huì)挨揍。你可能還沒意識(shí)到你已經(jīng)經(jīng)常地在評(píng)估身體語(yǔ)言！只要你更多地關(guān)注它,你就會(huì)看到包括沖突在內(nèi)的每一種情景都會(huì)有很多能讓你注意的東西。
4.They Learn From The Best In Conflict Management
他們從那些最有效地處理沖突的事例中學(xué)習(xí)
Masters of conflict resolution learn from others who have gone before them. They take the time to read books and use conflict resolution resources. Signing up for a single weekend workshop on conflict management is enough to radically improve your skills. Just like you hone other skills — paying special attention to conflict resolution can up your emotional intelligence drastically.
沖突解決大師們會(huì)在那些先行于他們的人身上學(xué)習(xí)。他們花時(shí)間讀書并使用那些解決沖突的資源。報(bào)名參加一個(gè)關(guān)于處理沖突的周末專題討論會(huì)足夠能快速提高你的技能。就像你磨練了其它技能—特別注重解決沖突能大幅的提升你的情商。
If you are frustrated with your approach to conflict, seek out insights from books, experts and mentors. Asking for advice and seeking constant improvement is a key reason that successful people stay on top.
如果你對(duì)你解決沖突的方式感到沮喪，那么從書本，專家和導(dǎo)師中尋找見解。征求意見并不斷改進(jìn)是成功人士能夠一直站在頂端的一個(gè)關(guān)鍵原因。
5.They Focus On Their Actions and Choices
他們重點(diǎn)關(guān)注他們的行為和選擇
When you are faced with conflict, it can be difficult to think clearly. You may feel attacked by your boss, for example. Rather than focusing on blame “and who started it,” there is another approach to consider.
當(dāng)你面對(duì)沖突時(shí)，很難思路清晰。例如，你可能感到被你的老板狠狠責(zé)罵。相比把重點(diǎn)放在責(zé)備“是誰(shuí)開頭的呢,”有另一可以考慮的途徑。
Ask yourself what choice you can make next to move forward. You can ask for a break from to reconsider your thoughts. You can also take a few deep breaths to calm yourself. Giving yourself a pause means you are more likely to come up with solutions (instead of escalating the conflict).
問問自己你要做什么樣的選擇才會(huì)繼續(xù)前進(jìn)。你可以休息一會(huì)兒再重新考慮你的想法。你還可以做些深呼吸讓自己鎮(zhèn)定下來。讓自己暫停下來意味著你更可能相處解決方法（而不是使沖突升級(jí)）。
6.They Think About The Future
他們考慮未來
What comes to mind when you think about the future? For many people, the future suggests options and possibilities. Asking the other party to focus on the future is a helpful technique, especially if the discussion is going around in circles. Ask the other person what they want in the future. That kind of question will move the discussion closer to a solution.
當(dāng)你考慮未來時(shí)你會(huì)想到什么？對(duì)許多人來說，未來暗示著選擇和可能。讓對(duì)方重點(diǎn)關(guān)注未來是一個(gè)有用的技能，尤其是在假如這個(gè)討論毫無進(jìn)展的時(shí)候。問問對(duì)方他們未來想要什么。這種問題會(huì)讓討論更接近達(dá)成一個(gè)解決方案。
7.They Show Respect For The Other Person
他們對(duì)對(duì)方展現(xiàn)出尊重
In our culture, we constantly see images of conflict – battles, hotly contended sports games, elections and more. Competition inspires us to do our best. However, successful masters of conflict never forget to show respect for the other person. Well-known expert William Ury proposes that showing respect for the other person – even during civil wars and high tension situations – is a simple way to move a discussion forward.
在我們的文化中，我們經(jīng)�？吹�?jīng)_突的畫面—戰(zhàn)爭(zhēng)、競(jìng)爭(zhēng)激烈的體育項(xiàng)目、選舉等。競(jìng)爭(zhēng)激勵(lì)著我們做最好的自己。然而，那些成功的沖突解決大師永遠(yuǎn)不會(huì)忘記對(duì)對(duì)方展現(xiàn)出尊重。知名專家威廉尤里提出，表現(xiàn)出對(duì)他人的尊重—甚至是在內(nèi)戰(zhàn)和緊張局勢(shì)期間—是一個(gè)能夠推動(dòng)解決爭(zhēng)論的簡(jiǎn)單方法。
8.They Speak Up In Conflicts
他們?cè)跊_突中暢所欲言
Conflict is difficult. Some people respond to that reality by ignoring the situation. Often, avoiding conflict only makes the situation worse. That’s why masters of conflict resolution speak up and bring conflict situations into the open. This habit takes time and experience to develop. For example, it is often a wise idea to postpone addressing a conflict situation if you are in a public place. Instead, ask to meet the person privately and raise your concerns with them in a one-on-one setting.
沖突很困難。有些人對(duì)那種現(xiàn)實(shí)不理不睬。經(jīng)常的，逃避沖突只會(huì)讓情況變得更糟。這就是為什么那些沖突解決大師要對(duì)沖突暢所欲言并讓沖突的情況公開。這種習(xí)慣需要時(shí)間和經(jīng)驗(yàn)來養(yǎng)成。例如，假如你處于公共場(chǎng)所，推遲解決沖突往往是一個(gè)明智的做法。相反的，你還可以請(qǐng)求親自去見對(duì)方，和對(duì)方一對(duì)一地盡早解決沖突。
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