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監(jiān)控專員英文簡歷

時(shí)間：2024-06-04 07:22:47 海發(fā) 英文簡歷模板 我要投稿
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監(jiān)控專員英文簡歷

Personal Details  
Resume number:   Updating date:   no photo
Name:   Nationality: China (Mainland)
Current Place: Guangzhou Height/Weight: 155 cm? kg
Marital Status: Single Age: 29 years
Career Objective and Work experience
Application type: Jobseeker
Preferred job title:  
Working life: 4 Title: No title
Job type: Full time Expected Start date: In three days
Expected salary: ￥3,500--￥5,000 Preferred working place: Guangzhou
Work Experience :
Company's name: CitibankBegin and end date: 2004-07-2009-03
Enterprise nature: Soly foreign funded enterprisesIndustry: Finance/Insurance
Job Title: Customer Service Officer 
Job description: 2005-10 to 2009-03 Customer Service Officer
To independently and effectively handle customers’ written complaints from all kinds of channels (e.g. email, letter and fax-message) as well as serious cases referred from Hong Kong Monetary Authority and Hong Kong Consumer Council in relation to the retail banking products / services within the turnaround time as required, which contribute to business goal in investigation handling timeframe.
To compose immediate mass communication through correspondence to customers when incurring exceptional incident in the bank, e.g. system problem resulting impact to a large part of customers.  

2005-04 to 2005-10 CitiPhone Correspondence Officer
To timely handle customers’ written general inquiries for banking accounts / services and respond with an accurate and comprehensive reply.

2004-07 to 2005-04 CitiPhone Officer
To promptly answer customers’ phone-in inquiries through hotline in relation to banking accounts / services. 
Reasons for leaving:  
Educational Background
Name of School: Guangdong University of Technology
Highest Degree: Bachelor Date of Graduation: 2004-07-01
Name of Major 1: English Name of Major 2:  
Education experience:
Start date End date Education organization Majors Certificate Certificate No
1999-09 2004-07 Guangdong University of Techonoly English Bachelor  
2005-01 2007-07 Guangdong University of Technology Night School Japanese Associate  
Language Ability
Foreign Language: English Level: excellent
Language ability: Japanese passed Japanese Language Proficiency Test Band 1
Chinese level: excellent Cantonese Level: perfect
Relevant skills and abilities
  Over 4 years working experience in leading global bank Call Centre. Result oriental, customer-focused, team player, yet very capable of working autonomously to achieve business objectives. Highly PC literate. Excellent written and spoken English.
Self-recommendation letter
   
Address:  
Work Tel:   Home Tel:  
Mobile Phone:   msn/QQ:  
Email:   Web/Blog:  

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